3772 Jackson Avenue
Memphis, TN 38108
Service Desk: 901-416-2700 or
Technology Training Center
(901) 416-2700 (Option #5) or hd.scsk12.org
Information Technology (IT) is a customer-focused division that provides technology-related services to all schools and administrative units within Shelby County Schools. IT supports SCS’s mission by providing technology leadership and integrated support systems and services. IT is committed to providing quality technology solutions and resources to support our teachers and administrators, to engage our students, and to assist our business partners in the effective business operations across the District. IT provides students and staff with effective tools, resources, business and data systems and infrastructure to manage and support student learning and development.
Information Technology, Business Relationships & Customer Service – Myra Burden, Director
The departments which comprise the work of Business Relationships and Customer Service are Field Services, the Project Management Office (PMO), and the Service Desk. These areas are considered to be the front facing, customer service units within the Information Technology division. Our purpose is to ensure we are implementing and supporting technology initiatives which create customer and/or business value that align with Shelby County Schools’ mission and vision. We strive to provide our internal customers with highly effective and quality customer service designed to respond to the district’s need for efficiency and productivity. It is our commitment to provide excellence, flexibility, and integrity to each and every district employee of Shelby County Schools.
Field Support Services – Verna Beale, Manager, Robert Brown, Manager and Kristofer Hughes, Manager
The Field Support Analysts provides direct technical support to all Shelby County Schools and administrative support staff members. The FSAs primary responsibility is to provide the first line of on-site field system support that includes hardware, software and software applications.
IT Service Desk – Regina Nelson, Manager
The IT Service Desk serves as the first point of contact to all district employees. Providing our customers/end-users with troubleshooting, guidance, and customer service for the vast information technologies at Shelby County Schools. Through telephone support, we gather the necessary information to resolve issues immediately or dispatch the appropriate Field Support for further analysis/resolution. The IT Service Desk can be reached at (901) 416-2700 Option #5 or the self-service portal (Footprints) can be accessed via the web at hd.scsk12.org.
Finance & Operations – Shawandra Ford, Highly Specialized Strategic Planning Advisor
The Highly Specialized Strategic Planning Advisor serves as the liaison between the CIO and our Stakeholders. The Advisor is responsible for managing the overall Budget, Accounts Payable, Human Resources, Contracts Agreements, District Telecommunications as well as the USAC E-rate Application Program for the IT Department.
Technology Development – Swetha Valluru, Manager
Technology Development team primary focus is on the Employee Serve Applications. This process includes automating processes and providing technology services such as access to data and implementing custom web applications/reports throughout the District. The Technology Department team maintains applications such as the ERP System as well as the AMSI & Data Warehouse.
Application Development – Padmalakshmi Karri, Manager
Application Development team maintains the District’s Student Management System/Student Information System (SIS) and participates in data integration processes between the SIS and other systems/programs. The team also develops in-house Intranet web applications for SCS business teams.
Enterprise System Services – Rodney Young, Manager
The Enterprise System Services team is responsible for the design, administration, and security for network-based applications. ESS also oversees e-mail systems, virus protection and server administration.
The Networking and Telecommunication – Lance Burgess
The Networking and Telecommunication team manages and maintains over 180 sites for The Shelby County School District. With over 110,000 students, the cisco infrastructure is able to support the wireless and wired network, as well as offer VOIP opportunities. The networking/telecommunication team provides the following:
3772 Jackson Avenue
Memphis, TN 38108
Technology Training Center: 901-416-2707
Service Desk – 901-416-2700 Option #5 or hd.scsk12.org