Frequently Asked Questions

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  1. Who is my assigned advisor?
    • OPS Advisors are assigned per the attached chart.  If you have questions, please contact them.  Click (here).
  2. I have a question about progressive discipline. Who do I reach out to?
    • Please contact your OPS Advisor.  You can find your assigned advisor (here).
    • Please see the employee discipline referral portal (Click here).
  3. What is the process for making a disciplinary referral?
    • Click (here)
    • Enter your username and password.
    • Read the ‘Memo’ and click “continue”
    • Click on “New Case Intake”
    • Search for the employee you are referring
    • Once you find the employee’s name, click “New”
    • Most of the fields should auto populate.  Once you complete the remaining required fields, click “Submit.”
    • Once submitted, our office automatically receives notice and will follow up accordingly.
    • There is no need to contact our office separately.  
  4. What is the turnaround time for a disciplinary referral? 
    • Most investigations can be completed in 20 business days or less.  If there are extenuating circumstances that would cause the investigation to take longer than 20 business days, we will notify you. 
  5. What is the difference between a complaint and a grievance?
    • A complaint is defined as a general expression of dissatisfaction/concern with an employment related issue.
    • A grievance is defined as a written claim by an employee of an alleged violation and/or inconsistent application of a written District policy/standardized practices or federal/state law.
    • The term “grievant” is defined as an employee who submits a written grievance.
  6. ADA Acommodations/Grievance/Complaints
    • Please contact the Office of Professional Standards at (901) 416-5323 for assistance with submitting a complaint or grievance.
    • A quick reference guide can be found (here).
  7. What is the process for an ADA accommodation?
    • You may request ADA accommodations here.  Once you have submitted your request for ADA accommodations, our office will work with you to determine what accommodations are necessary and what the District can reasonably provide.
  8. I already have documentation from my physician regarding my request for accommodations.  What do I need to do?
    • You will be able to upload any documentation.
    • Our office will review your documentation and request any additional information that is necessary.
  9. What is EAP assistance, and how do I receive it?
    • Please find information about the Employee Assistance Program (EAP) here.
    • You can schedule an appointment by calling 901-683-5658, or toll free 800-880-5658. 
  10. Does this office handle FMLA (Family Medical Leave Act) issues?
    • No.  FMLA requests are handled by the benefits department.  Please click (here) for more information.
  11. How do I submit a records request?
    • If you would like to review your labor file, please click here.
    • Requests to view personnel files or any other records, can be made by contacting employee services at [email protected].
  12. I want to make an anonymous report about something I saw.  How do I do that?
    • Please click (here). 
  13. I have an unemployment question, who can I reach out to?
    • Please contact your assigned staffing advisor or OPS Advisor.
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